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Pozwala on klasyfikować sugestie – od błędów technicznych i kwestii płatniczych po pomysły na nowe gry czy modernizacje interfejsu. Każde zgłoszenie dostaje niepowtarzalny numer, a klient może monitorować jego status od wysłania aż do wdrożenia lub reply. W tym samym czasie prowadzimy cykliczne, ukierunkowane ankiety. Służą nam one zbadać nastroje społeczności odnośnie większych zmian, takich jak nowe metody płatności czy zmiany programu lojalnościowego. Nasze profile w mediach społecznościowych to nie tylko środki marketingowe. To przede wszystkim platforma do swobodnej rozmowy, gdzie nasi moderatorzy są stale obecni. Odpowiadają na pytania i identyfikują wartościowe spostrzeżenia. Dzięki takiej strukturze mamy gwarancję, że żaden znaczący głos nie zostanie pominięty naszej uwadze. Weźmy konkretny przykład. Jednym z najczęstszych postulatów w komentarzach na Facebooku było natychmiastowe przełączanie między jasnym a ciemnym motywem interfejsu. Zaimplementowaliśmy tę opcję. Innym ilustracją jest zaawansowany filtr gier według dostawcy. Pomysł zrodził się w dziesiątkach wiadomościach prywatnych od graczy, którzy szukali tytułów od wybranych studiów developerskich. Rozszerzenie Oferty Gier o Tematyki Zaproponowane Przez Społeczność Nasza nazwa – Piggy Bank Slot – łączy się z konkretnym motywem. Od startu chcieliśmy jednak przygotować obfitą i wieloraką ofertę gier. Aby dopasować się w gusta naszej społeczności, regularnie pytamy się graczy o najchętniej wybierane tematy, mechaniki i cechy slotów. Analiza tysięcy odpowiedzi dała możliwość nam przygotować dokładną mapę preferencji. Na jej bazie podjęliśmy kluczowe decyzje. Zwiększyliśmy współpracę z dostawcą specjalizującym się w grach z bogatymi narracjami i wielopoziomowymi bonusami. To był niejednokrotnie zgłaszany postulat miłośników przedłużonych sesji. Równocześnie, w odzewie na głosy graczy ceniących prostotę, dodaliśmy do katalogu sekcję “Klasyczne i Proste”. Grupuje ona sloty o klasycznym układzie i znacznie mniej skomplikowanych funkcjach bonusowych. Co więcej, sugestie związane z konkretnych motywów – mitologii, podróży kosmicznych, kina – są teraz przekazywane naszym współpracownikom, dostawcom treści. Oddziałują one na charakter przyszłych produkcji. Dzięki temu nasza biblioteka gier nie jest zbiorem losowych tytułów. To biblioteka tworzona przez preferencje naszych odbiorców. Ilustracją efektywności tego podejścia jest los sekcji z grami o tematyce historycznej i przygodowej i przygodowej. Została utworzona ona po czytelnym sygnałe z ankiet, że polscy gracze zwłaszcza zainteresowali się sloty z wątkami odkryć i starożytnych cywilizacji. Sekcja ta błyskawicznie zyskała znaczącą popularność. To pokazuje, że nasłuchiwanie nawet na pozór specjalistycznych głosów może zaowocować stworzeniem oferty, która uderza w sedno oczekiwań. Rozwój Systemu Bezpieczeństwa i Nadzoru Depozytu Bezpieczeństwo i odpowiedzialna gra to dla nas sprawy największej wagi. Społeczność graczy jest naszym niezastąpionym partnerem w ich stałym rozwoju. Otrzymywaliśmy sugestie, by rozszerzyć zestaw narzędzi samodyscypliny. Gracze pragnęli dokładniej kontrolować swoją grą. Wyszliśmy naprzeciw na te potrzeby pakietem nowych funkcji. Wykroczyły one poza standardowe rozwiązania rynkowe. Poza podstawowymi limitami depozytów, na przykład dobowymi czy tygodniowymi, wprowadziliśmy możliwość ustawienia limitu straty w jednej sesji. To oczywisty efekt sugestii graczy, którzy oczekiwali pełnej kontroli nad budżetem podczas pojedynczego logowania. Rozbudowaliśmy również panel statystyk własnych. Prezentuje on znacznie dogłębne i zrozumiałe dane o przebiegu gry, co pomaga w rzeczowej analizie. Dodaliśmy nowe powiadomienia i ostrzeżenia o upływającym czasie gry. Każdy gracz może je samodzielnie dostosować. Każdą z tych zmian konsultowaliśmy z grupą testową utworzoną z członków naszej społeczności. Zależało nam mieć potwierdzenie, że nowe narzędzia są nie tylko skuteczne, ale też proste w aplikacji. Szczególną uwagę budzi funkcja “Chwila na Oddech”. Pozwala ona na ustawienie obowiązkowej, kilkuminutowej przerwy po zadanym czasie nieprzerwanej gry. Pomysł ten powstał z forów internetowych, gdzie gracze prezentowali metodami na zachowanie dobrego bilansu. Dzięki tym opcjom nasi użytkownicy są spokojniej. Posiadają realny wpływ na to, jak zarządzają swoją zabawą. Ewolucja Programu Lojalnościowego Na Podstawie Opinii Nasz program lojalnościowy został uruchomiony, by wyróżnić regularnych graczy. Z czasem otrzymaliśmy jednak sygnały, że jego struktura potrzebuje odświeżenia i większej elastyczności. Użytkownicy sugerowali, by nagrody były bardziej urozmaicone i przystosowane do indywidualnych stylów gry. Chcieli też, by awans przez poziomy nie polegał tylko od wolumenu zakładów, ale uwzględniał też inne aspekty zaangażowania. Uwzględniliśmy te głosy głęboko do serca i wdrożyliśmy kompleksową reformę. Zamiast sztywnej, liniowej ścieżki zastosowaliśmy system gałęziowy. Gracze mogą zbierać punkty na różne sposoby. Nie tylko poprzez grę, ale też za działalność w społeczności, udział w turniejach czy regularne logowania. Nagrody skategoryzowaliśmy na kategorie. Użytkownik może wybierać między bonusami gotówkowymi, darmowymi spinami, nagrodami rzeczowymi z naszego sklepu a ekskluzywnymi benefitami, jak zaproszenia na wydarzenia. Wprowadziliśmy również elementy grywalizacji. To miesięczne misje i odznaki za osiągnięcia, które dodały nowy, zabawowy wymiar do programu. Cała ta transformacja była inspirowana sugestiami społeczności. Dzięki niej program lojalnościowy stał się bardziej angażujący i wartościowy w oczach naszych graczy. Przypadek? Jedna z misji może składać się na zagraniu w pięć nowych slotów dodanych w danym miesiącu. To wprost zachęca do poznawania nowości i jest reakcją na postulat “nagradzania za eksplorację”. Innym przykładem jest możliwość wymiany